Customer Care

Orders

Once your initial order is processed, you will receive a confirmation e-mail with your purchase details. You may check your order status at any time by logging in to your account. 

If you do not receive an order confirmation within 24 hours of purchase please contact: shop@maramparis.com

 

Tracking

Your tracking number for your order will be sent to your e-mail once your item is ready for shipping.

 

Delivery

If your ordered item is in stock, your package will be shipped out immediately and shipped to you within 3-10 business days, depending on the destination. 

An e-mail with the estimated delivery date of your purchase will be sent to you shortly after your order has been processed. 

You may check the status of your order and track your package on your account.

 

Sales Taxes

Sales taxes will not be applicable on countries other than Canada.

Canadian sales taxes are added automatically to your cart upon checkout depending on your province.

Sales taxes for orders within Canada:

Quebec: 5% GST and 9.5% PST or 14.975% total sales tax.

Nova Scotia: 15% HST

British Columbia: 5% GST

Ontario, Labrador, Newfoundland and New Brunswick: 13% HST

Prince Edward Island: 14% HST

Rest of Canada: 5% GST

 

Size Chart

All products displayed in (34-40) are in French sizing.

For our knitwear items, please refer to the S, M, L sizing reference in blue 

Please refer to this size chart before placing your order:

S-M-L USA UK/AU/NZ ITALY FRANCE GERMANY JAPAN RUSSIA
S 2 6 38 34 32 7 40
S 4 8 40 36 34 9 42
M 6 10 42 38 36 11 44
M 8 12 44 40 38 13 46
L 10 14 46 42 40 15 48
L 12 16 48 44 42 17 50

  

 

Shipping

Free shipping within the U.S and Canada.

International Shipping: We offer worldwide shipping for all products. International shipping costs can be calculated upon check-out using the shipping-rate calculator. 

Once your order is ready for shipping, you will receive the tracking number and estimated delivery date on your e-mail.

 

Order Modifications

You may modify your order within 24 hours of purchase by sending an e-mail with your order confirmation number and your order modification: shop@maramparis.com

We cannot make modifications to your order once it has been dispatched. A return modification for size/color/style is possible within 1 day of receiving your item. 

 

Cancellation Policy

The cancellation policy only applies within 72 hours of the payment. Any orders cancelled after this period will not be eligible for a refund. 

 

Returns & Refunds

Returns

We accept returns sent back to our head office within 14 days of receiving your order.

 For a return to be eligible for a refund, your item must be unused, unworn, unwashed, undamaged, with the original tags and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you are not sure on how to return an item please contact shop@maramparis.com and we will do our best to assist you with the process. 


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a minimum of 7 business days.

 

Exchanges

Items that were delivered to you in a damaged state will be exchanged to you immediately, free of charge.

Items under the same price may be exchanged with additional shipping costs.

To exchange a size or color please send us an e-mail at: shop@maramparis.com

 

Terms & Conditions

Please read our Terms & Conditions at check-out

 

Privacy Policy

Please refer to our privacy policy at check-out